ABSOLUTE PETS REFUSES TO REPLACE MOULDY LOKUNO DOG FOOD

I purchased 8KG Lokuno a few weeks ago from Absolute Pets, Bedford Centre. I found MOULD in the dog food. Took the bag back with a sample of MOULDY dog food. Mould is extremely dangerous and can kill a dog. The assitant said I was not the first customer that found this & that he would replace the bag of dog food but could not do so at the time due to load shedding and do I mind coming back later. I came back later and was informed by another assistant that the bag would NOT be replaced but rather I was offered 2 small samples of the product in compensation - the reason apparently was that I had cut the bag open & did not use the seal. I did cut the bag open, but only because I wanted to put it into a more hygienic SEALED special dog food container.

I regard this as very poor customer service - they have lost me as a customer for life and I will expose the mould problem in their dog food as it is extremely dangerous to dogs.