Absolute Pets online store is pathetic.

I am a regular customer at Absolute Pets. I experienced difficulty with the Go fetch app where the system locked me out and I was unable to make any purchases. I called the store who advised that only the customer service center could assist. I called the customer service only to have the person who answered my call transfer me to another department. I had to hold on for over half an hour and no one answered. I ended the call and called again only to be told by the same lady that she's sorry as no one was available to assist. She requested that I leave my number so that someone could call me back to assist. It's gone 2 days and no one has called. This online service is an absolute waste of good time. Sadly enough people cry when they are unemployed but when people like myself and many others support these local businesses there's no appreciation or good customer support provided. All I can say is that Absolute Pets has now lost a loyal customer. If my monthly spend of R6000 on premium food and treats for my 2 dogs is not good enough then some other business will gladly accept it with gratitude. Never again will I be purchasing from them.