Absolute Pets dont care about their longstanding customers

I have been a long standing customer to Absolute Pets, Flamingo Square. I take my furry children to them to be groomed every 2 to 3 weeks. I had an appointment booked a month ago. Couldn't get an appointment sooner because the groomer was not available. During this week I received a phone call from them to cancel my appointment due to loadshedding. It was a choice of an appointment during the week or waiting another 2 weeks before they could assist. Then no loadshedding happened and instead of them phoning customers who had an appointment back to give them the appointment back that was booked a month ago, they couldn't bother. On phoning them to question them I was told that the only slot they could give me was on Tuesday. Again...I WORK DURING THE WEEK. They then got their branch manager to phone me after promising that the groomer will personally phone me in 45 minutes. After speaking to the branch manager and expressing my unhappiness with their service and how they treat their customers he promised to phone me back. Well...I am still waiting for his call as well as the groomer to call me back. That was yesterday. Shocking service. Will never take my furry children back. I spend thousands of rand every month with them. But truth is they dont care enough about their customers to retain them.