Nonexistent customer services indicates this may be a ****. Avoid at all cost.

On 22 July 2021 I had a conversation with the “customer care” service and asked a number of questions to try and verify that they were a real business. I tried to ask if I would be allowed to pay for the sneakers I intended to buy and fetch it from their supposed Headoffice or warehouse. I also asked if their stock was authentic and their verified this. (All conversations can be verified as I have not deleted them). Upon my asking again to fetch my item after paying and pointing out that they do not have a presence on social media, the customer care person became rude and highly defensive. She did suggest using a service called Tradesafe escrow to make the purchase and I will never forget how pathetically I was then dismissed.

On 2 August 2021, I decided to to initiate a Tradesafe escrow purchase for the sneaker I wanted. One of my conditions and was that if the authenticity certificate did not come with the shoe, the money should not be released. Having initiated the sale, I heard nothing back from this team. It felt odd because they suggested this manner of sale to establish trust in the first place.

On Wednesday, 4 July 2021 I sent through a second message on WhatsApp and messenger trying to get some assistance. I received a response saying that the Tradesafe transaction is not an immediate thing and that it is expected to finalized and accepted by Wednesday afternoon. That did not happen.

Thursday came and went and there was nothing still. Bare in mind that I am now panicking because I am trying to finalize the sale and get delivery before my bf’s birthday next week. I sent through another message and there was no response.

On Friday morning, I messaged on Facebook and WhatsApp again! Explaining to the team why I need help. Whilst I am willing to understand that a Tradesafe transaction is not immediately finalized, it surely does not take 5 days. Especially when it was a suggestion made by the business in the first place.

Up until me writing this, I have not heard from them. The sale I tried to make was totally ignored like I was not worth selling to. I was totally let down because I was not even given respect enough to be updated with a status. Because of the terrible customer service and lack thereof I will not be able to get my bf the gift on time - at no fault of my own. But rather because of the don’t give a damn attitude of this business.

I tried to do some investigation as to why The trade safe transaction would be totally ignored and one can only come to the conclusion that despite them claiming to selling authentic shoes, they actually sell AAA grade replica sneakers (their website states this) and if they accepted my transaction they would not be able to provide authenticity certification. So there lie to all their customers. The worrying thing is that there is no phone number to call and after a while they ignore all your messages.

It’s either that they are ***** and almost devious or they just don’t give a damn about treating customers properly. I recommend strongly that you avoid this business.