Zzzero Starzzzz!!!

Where do I start!!!!!

Went to Absa Goldman Florida on Friday the 25th of October and I was told to come back on the 30th of October as my account was dormant and I had an investment maturity end of October.

First of all I had tried to lift the dormancy twice before that but I was notified that my account is active and the message of dormancy was sent in error.

Secondly when I went back on the 30th of October, I was at the branch from 2:15 to 16:50 - that's almost 3 hours. These 3 hours wasted on just transfering from an investment account to a Transactional account.

While there, I was told that none of this can be done without downloading an App. So I wasted time on trying to open an App with my data that I was never going to use and the attempt and process didn't even work anyway. I was also told that I need to have an Absa debit card although this was just one simple cardless transaction.

I took a nap at one point for about 45 minutes without any assistance. Even though I was there and seen by almost the entire staff, not even one of then was concerned about my inconvenience.

I must also mention that there was few human traffic at the branch; a handful of people who walked in so there was no pressure of being too busy. While I was there for almost 3 hours, I don't even think that more than 10 people walked in.

It was just sheer incompetence, zero efficiency and jaw dropping "I don't care attitudes."

I didn't raise my voice or lose my cool, I was firm in insisting that I'm going to get everything done because I was already there for hours and was being told to come back after 24 hours for my App to start working; one teller said I have drama as she knocked off work past 4 while I was still "unhelped" and the one who was assisting me made a personal call literally in my ears as an award winning showcase of professionalism.

I was appalled!!! ABSA.

I'm so glad I moved to FNB a couple of years ago when they offered me a lower interest rate on my homeloan although I was already banking with Absa for years and had a homeloan and investments already with them.

ABSA KEEP YOUR PATHETICNESS!!!