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Gift R

1 reviews | Active since Nov 2013

03 Mar 2026, 11:20

Zing fibre - distupe

Money was deducted from my account on 25 February. I contacted the company that processed the deduction to ask how they could take money from my account when I do not have an active account with them. The company that debited my account is Zing Fibre. I previously paid for their services, with the last payment made in December. I have not subscribed to any new service with them, yet they deducted money from my account claiming that I subscribed. I do not understand why I would subscribe to a service I do not need, especially for an account that is not mine. I disputed this transaction on 26 February and was informed that ABSA would investigate the matter. As of today, 3 March, I have not received any feedback. Please provide an update on the status of my case (C-***8) as soon as possible.

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GR
Gift R's update09 Mar 2026, 16:26
Reviewer Update
I previously sent a screenshot showing that Zing Fibre confirmed the subscription has been cancelled. However, they cannot provide me with proof directly because the account is not in my name. As a result, I am stuck in a difficult situation. The emails I have received from Absa suggest that I must provide proof that the subscription has been cancelled, while Zing Fibre states that the proof is sent directly to the account holder, which in this case is not me.I do not understand why it is difficult for Absa to simply cancel the subscription or block Zing Fibre from debiting money from my account. I do not have an account with this merchant, yet the debit continues.Please advise on how this can be resolved. If this matter cannot be addressed, I may have to consider closing my account and moving to another bank. For now, I request that you please cancel or block this subscription from the merchant immediately.