Zilungile Lumbo, I AM STILL WAITING FOR YOUR RESPONSE!!!!!!!!!!!

It's been a week and 2 days since I responded to an irritating email sent to me by Zilungile Lumbo. A merchant ran transactions on my credit card WITHOUT my permission. This I only saw when my statement was sent because my bank notifications were disabled (NOT AT MY REQUEST). I went to a branch to seek assistance on how to go about reversing these transactions. The lady at the branch was very helpful. She said I should sent an email to disputes and authorisations explaining the story - which I did, also included an email showing that I did not sign a contract with that merchant. There were only 2 amounts which they had my permission to hold on the credit card - R450 and R850...NOTHING MORE!

The lady at the branch also recommended that I stop the card because there additional transactions which were processed and reversed by the same merchant - I took her recommendation and cancelled the card using the telephone at the branch.

On the 14 Nov, Zilungile Lumbo sends this email:

Good day

Thank you for your email.

Please note that the is only one pending amount 850.00

Kindly note that in order for your request for a reversal to be completed we require the below:

1. Letter from merchant on a letter head confirming release of fund. 2. Auth code, Amount that needs to be reversed and Date 3. Full card number

Furthermore, the investigation on a reversal can take 20 to 30 days to be completed if we don’t get all required documents stipulated above.

We await your reply and thank you for your co-operation in this regard.

Which I promptly responded to as follows:

Good day I had to go to the Sandridge branch on Friday to cancel my credit card due to unauthorised transactions which have been processed by Hertz Firefly. As a results, I would like this transactions to be reversed: - Reference Number *** Amount R4551.66 Date 17 Oct '22 I phoned Hertz on receipt of this invoice to query the Repairs Estimate line item. When I fetched the car, no vehicle inspection was done, when they fetched the car they said there's a scratch which they want to hold me liable for. They said they would send footage from the premises of the car before I got it but that has still not happened yet they've run a transaction without my consent on my credit card. To give you context of how this vehicle rental came about, my car was at a BMW dealership for repairs and according to my understanding BMW has an account with Hertz to provide vehicles for their clients. I picked-up the car from Hertz Firefly on Friday 14 Oct, I was requested for my credit card for a fuel holding deposit of R850. I requested to add an additional driver, a holding deposit of R450 was done for that. The car arrived from wherever it was fetched from, I was escorted to the parkade by 1 of the employees, he opened the boot to verify if the medical aid pack was in there. He told me the car is brand new, I got in and drove off. I WAS NOT REQUIRED TO SIGN A CONTRACT AND DIDN'T QUERY THAT BECAUSE HERTZ FIREFLY HAS AN ACCOUNT WITH BMW. When Teboho fetched the car on 20 Oct he told me there's a scratch. I told him no inspection was done as his colleague had told me the car is brand new. He said they would go to centre management, ask for the footage of the car driving in to determine if it was there before. After receiving this invoice, I phoned, spoke to the very same Teboho, he said Mandy would get back to me - no one has called to date. Later in the day on 20 Oct, Mandy sent me a contract to sign and return - this is after the car was fetched from my house. See email attached - my query is since when are contracts signed afterwards, where is the footage they said they would send and even if I am at fault and the car was scratched in my possession why is the line item on the invoice an estimate and where is the damage report? Furthermore, Hertz tried to credit my account on Oct 27, 28 and 29 - this is extremely unacceptable. I am willing to pay the amounts of R850 and R450 (already deducted, not requesting a reversal) which I consented to by allowing them to hold both amounts on my credit card. The rest of the amounts I need evidence, I refuse to be held accountable for something I know nothing of. Please reverse the transaction and do not allow authorisation of the amounts on 27, 28 & 29 Oct.

To this day, this person has not bothered to respond to my email. What kind of nonsense service is this that is being rendered to paying customers. I have a legitimate query regarding an amount I'm liable to pay and the people who I bank with don't seem to care!!!