Zero support when one lodged a building insurance claim
Building insurance claim lodged on 06/12/2021.
Urgency of matter explained numerous times.
To date no feedback from absa. The call centre agent just told me the report from the assessor is still outstaning.
Really absa, you have on record where I explained the urgency, yet you dont even pretend to try and assist me.
This leak needs to be resolved at the latest on Wednesday, 15 December. We do not have the luxury of waiting any longer.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
13 Dec 2021, 14:31 Dear Maartin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***9. Kind regards, Rezona Louw Group Customer Care
Absa's reply13 Dec 2021, 14:31
Official
Dear Maartin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***9. Kind regards, Rezona Louw Group Customer Care
's updateReviewer Update
27 Jan 2022, 11:03Matter still not resolved.
Appealed against the outcome of the claim on 19 January 2022.
To date no feedback from Absa.
Appealed against the outcome of the claim on 19 January 2022.
To date no feedback from Absa.
's update27 Jan 2022, 11:03
Reviewer Update
Matter still not resolved.
Appealed against the outcome of the claim on 19 January 2022.
To date no feedback from Absa.
Appealed against the outcome of the claim on 19 January 2022.
To date no feedback from Absa.
Absa's replyOfficial
27 Jan 2022, 13:25Dear Maartin Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards, Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards, Rezona Louw Group Customer Care
Absa's reply27 Jan 2022, 13:25
Official
Dear Maartin Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards, Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards, Rezona Louw Group Customer Care
's updateReviewer Update
27 Jan 2022, 14:03So once again you rejected the claim on non-existent grounds.
There as no leaking pipe. The leak did not originate from any leaking pipe. Why is this so difficult for absa to understand?
I provided the details of the swimming pool company that attended to the real reason for the leak, I provided their report and photographic evidence. Nowhere is there any mention of a leaking pipe, yet absa insist on rejecting this claim on the grounds of a non existing leaking pipe.
This is pathetic. I demand that the real reason for the leak as communicated to absa on 19 January 2022 be considered.
There as no leaking pipe. The leak did not originate from any leaking pipe. Why is this so difficult for absa to understand?
I provided the details of the swimming pool company that attended to the real reason for the leak, I provided their report and photographic evidence. Nowhere is there any mention of a leaking pipe, yet absa insist on rejecting this claim on the grounds of a non existing leaking pipe.
This is pathetic. I demand that the real reason for the leak as communicated to absa on 19 January 2022 be considered.
's update27 Jan 2022, 14:03
Reviewer Update
So once again you rejected the claim on non-existent grounds.
There as no leaking pipe. The leak did not originate from any leaking pipe. Why is this so difficult for absa to understand?
I provided the details of the swimming pool company that attended to the real reason for the leak, I provided their report and photographic evidence. Nowhere is there any mention of a leaking pipe, yet absa insist on rejecting this claim on the grounds of a non existing leaking pipe.
This is pathetic. I demand that the real reason for the leak as communicated to absa on 19 January 2022 be considered.
There as no leaking pipe. The leak did not originate from any leaking pipe. Why is this so difficult for absa to understand?
I provided the details of the swimming pool company that attended to the real reason for the leak, I provided their report and photographic evidence. Nowhere is there any mention of a leaking pipe, yet absa insist on rejecting this claim on the grounds of a non existing leaking pipe.
This is pathetic. I demand that the real reason for the leak as communicated to absa on 19 January 2022 be considered.
Absa's replyOfficial
27 Jan 2022, 16:24 Dear Maartin Thank you for your posting.
Please refer to our email sent to your personal email address under reference number C-***7.
Kind regards, Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address under reference number C-***7.
Kind regards, Rezona Louw Group Customer Care
Absa's reply27 Jan 2022, 16:24
Official
Dear Maartin Thank you for your posting.
Please refer to our email sent to your personal email address under reference number C-***7.
Kind regards, Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address under reference number C-***7.
Kind regards, Rezona Louw Group Customer Care
's updateReviewer Update
28 Jan 2022, 11:17I am appalled by the total lack of professionalism and complete disrespect on the part of absa.
You rejected my appeal with the reason being: ' An assessment completed on-site revealed that without prejudice the writer can confirm that the damages claimed for cannot be attributed to one said event and has occurred gradually over a period of time due to defects as noted in the rejection letter'.
This is complete and utter *******. Nothing deteriorated over time and your assessor did not even do a proper inspection on the pool. He observed the pool from a distance. Further the only defect that was noted in the rejection letter is a weir that is in 100% working order and completely on the other side of the pool.
I will not take responsibility for the incompetence on the part of absa.
You rejected my appeal with the reason being: ' An assessment completed on-site revealed that without prejudice the writer can confirm that the damages claimed for cannot be attributed to one said event and has occurred gradually over a period of time due to defects as noted in the rejection letter'.
This is complete and utter *******. Nothing deteriorated over time and your assessor did not even do a proper inspection on the pool. He observed the pool from a distance. Further the only defect that was noted in the rejection letter is a weir that is in 100% working order and completely on the other side of the pool.
I will not take responsibility for the incompetence on the part of absa.
's update28 Jan 2022, 11:17
Reviewer Update
I am appalled by the total lack of professionalism and complete disrespect on the part of absa.
You rejected my appeal with the reason being: ' An assessment completed on-site revealed that without prejudice the writer can confirm that the damages claimed for cannot be attributed to one said event and has occurred gradually over a period of time due to defects as noted in the rejection letter'.
This is complete and utter *******. Nothing deteriorated over time and your assessor did not even do a proper inspection on the pool. He observed the pool from a distance. Further the only defect that was noted in the rejection letter is a weir that is in 100% working order and completely on the other side of the pool.
I will not take responsibility for the incompetence on the part of absa.
You rejected my appeal with the reason being: ' An assessment completed on-site revealed that without prejudice the writer can confirm that the damages claimed for cannot be attributed to one said event and has occurred gradually over a period of time due to defects as noted in the rejection letter'.
This is complete and utter *******. Nothing deteriorated over time and your assessor did not even do a proper inspection on the pool. He observed the pool from a distance. Further the only defect that was noted in the rejection letter is a weir that is in 100% working order and completely on the other side of the pool.
I will not take responsibility for the incompetence on the part of absa.
Absa's replyOfficial
28 Jan 2022, 13:59Dear Maartin Thank you for your posting.
The matter has been referred to our management team for further investigation and feedback.
Kind regards, Rezona Louw Group Customer Care
The matter has been referred to our management team for further investigation and feedback.
Kind regards, Rezona Louw Group Customer Care
Absa's reply28 Jan 2022, 13:59
Official
Dear Maartin Thank you for your posting.
The matter has been referred to our management team for further investigation and feedback.
Kind regards, Rezona Louw Group Customer Care
The matter has been referred to our management team for further investigation and feedback.
Kind regards, Rezona Louw Group Customer Care