ZERO SUPPORT FROM HEAD OFFICE

We would like to close an account Estate Late MM v** Z*** at ABSA Went to branch where to account was transfer from a normal account to estate late after death of MM The executor provide the clerk with his ID,proof of address via his municipal account the staff was happy to close the account BUT ON THE SYSTEM DIDN'T ALLOW US SO THE FICA PROCESS START FROM SCRATCH ABSA had on their system ZERO PROOF MM ID,Death certificate,Letter from the Master of Executor's appointment WE had to go and provide the info again.ABSA was very happy to keep the funds over the years. The executor had to provide the documents again,do the finger prints,redo the documents on the system,click the necessary boxes BUT HAS TO WAIT for ABSA HEAD OFFICE TO CLICK ON THERE SIDE to close the account This process is going on for almost for 2 months AND WE ARE WAITING FOR HEAD OFFICE The branch said they have send emails (Which I have no proof of or to whom it was sent but I believe they did) We tried to call head office but the receptionist ASK Who do you like to speak to I don't know because the branch are not allowed to provide us with a name or division There is staff at the branch with 30 years experience told us They just as frustrated as us IT THAT HOW YOU DO BUSINESS CAN THOSE MANAGERS IN THERE GLASS TOWERS IN JOHANNESBURG GET OFF THEIR BUMS AND READ THEIR EMAILS,CLICK THE BOXES SO THAT WE CAN CLOSE THE ACCOUNT I just wonder if management are aware what is happening in the trenches or are there heads also placed like an ostrich in a hole