Zero service from HOC and their agents, DAS

<p>I currently have three claims with ABSA HOC dating from the 4th February (*** and *** - burst pipe in wall and ceiling), and 4th March (*** - geyser). DAS were appointed as the assessors, and they have been out to the premises, as well as an independent assessor appointed by ABSA HOC. All the initial damages have been repaired, *** out of my own pocket. The senior regional assessor from DAS, Jack de Beer, has also been out to assess the damages. In all cases it was agreed that the policy would make a cash payout and I would appoint my own contractors. It is now almost three months later, and I have still not heard from either ABSA or DAS.</p> <p>When I phoned ABSA they said that the reassessment has not been submitted by DAS. Nobody seems to want to follow up with anyone, and I am left with damages that I have to repair out of pocket!</p>