ZERO SERVICE FROM ABSA ***** DEPT

I received a statement via post in December 2022 Noticed transactions that were not made by myself over two previous months Called Absa , lady said she will cancel card immediately and log the ***** case which she did but did not process a new card. At no point did she request any documents from.me. Received a case no for the 12 of December stating case will be resolved in 10-15 days. Did not hear from Absa so called almost a month later on the 06 January 2023. Spoke to a lady who told me that she cannot get hold of the IO Busisiwe Duna who was supposed to be handling the case and she will escalate to her manager and leave a message for the IO to call me on Monday the 09 January Come Monday still no call from the IO Busisiwe. Bearing in mind that my 45 minutes of airtime has been wasted on these fruitless calls. Called again today the 10 Jan only to relay the exact same story to another male Sibusiso Mthembu on another 20 minutes on the phone. He kept me on hold , spoke to the IO Busisiwe who then requested that I go to police station and get an affidavit after a month of no contact. I was then told again it would be escalated to a manager and I would receive a call. Still waiting for the call which is definitely never gonna happen. ABSA your service stinks and you need new consultants that can work and not shirk. Your bank is pathetic and you have just lost a customer who will be taking their business elsewhere.