1 reviews | Active since May 2023
ZERO Response and Feedback from Absa Life Claims
I have been trying to get feedback on my Own Occupational Disability Life claim since 8 May 2023. Upon calling your call-centre we are being told the below: - No information is outstanding and the claim advisor is out seeing clients please phone later the afternoon - No information is outstanding and the claim advisor is busy and will phone you back (he never does) - No information is outstanding and the claim advisor will phone you back by 12:00 noon (he never does) - No information is outstanding and the claim advisor will phone you back tomorrow (he never does) - Please phone back in 2 days. Phoning back in 2 days we get the same responses as above - Please phone back in 5 days. Phoning back in 5 days we get the same responses as above - Please phone back in 10 days. Phoning back in 10 days we get the same responses as above
Your website advises that feedback can be obtained by visiting your nearest Absa Branch. Visited the Kollonade Absa Branch in Pretoria and they get the same response. The claim adviser will call back tomorrow….
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
We will provide you with feedback as soon as our investigation are concluded. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
We will provide you with feedback as soon as our investigation are concluded. Kind regards,Group Customer CareRezona Louw
My daughter again called the Call Centre (Yes, its urgent) and managed to this time get a respond that they attempted to reach her last Friday to confirm receipt of the final documents send on 16 May. Firstly the final documents as per the additional information request was send on 8 May. I resend a copy of my ID on the 16th of May (which already formed part of the original submission as I got confused).
Nobody is able to tell me when this claim will be resolved. The last communication from the Call Centre was 10 - 15 Business Days from 8 May 2023. Currently we are on day 17 with no indication as to how long this process will take to resolve.
Regards
Heleen Liebenberg
My daughter again called the Call Centre (Yes, its urgent) and managed to this time get a respond that they attempted to reach her last Friday to confirm receipt of the final documents send on 16 May. Firstly the final documents as per the additional information request was send on 8 May. I resend a copy of my ID on the 16th of May (which already formed part of the original submission as I got confused).
Nobody is able to tell me when this claim will be resolved. The last communication from the Call Centre was 10 - 15 Business Days from 8 May 2023. Currently we are on day 17 with no indication as to how long this process will take to resolve.
Regards
Heleen Liebenberg
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw