AF
Allen Faurie-Smith
1 reviews | Active since Aug 2020
09 Mar 2021, 13:36
ZERO INTEREST FROM ABSA
As my banker for many years now I am disgusted and very disappointed in the fact that not a single soul from ABSA Home Loans has bothered to follow up on my numerous phone calls or my many emails sent. It would seem this is either based on ****** screening or just a plain lack of wanting new business.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
09 Mar 2021, 14:59Dear Allen, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply09 Mar 2021, 14:59
Official
Dear Allen, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
09 Mar 2021, 14:59Dear Allen, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply09 Mar 2021, 14:59
Official
Dear Allen, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
AF
Allen Faurie-Smith's updateReviewer Update
09 Mar 2021, 15:43Dear Basani - your cheerful and helpful voice and solution has restored my faith in ABSA. I trust that your efforts to repair call centre problems will be resolved. We seriously look forward to continuing our business with ABSA and my husband will now definitely be moving his salary account to you. Hopefully, your assessor will be visiting our site very soon to give the final approval that we have been waiting for. Well done ABSA!
AF
Allen Faurie-Smith's update09 Mar 2021, 15:43
Reviewer Update
Dear Basani - your cheerful and helpful voice and solution has restored my faith in ABSA. I trust that your efforts to repair call centre problems will be resolved. We seriously look forward to continuing our business with ABSA and my husband will now definitely be moving his salary account to you. Hopefully, your assessor will be visiting our site very soon to give the final approval that we have been waiting for. Well done ABSA!
Absa's replyOfficial
09 Mar 2021, 15:55Dear Allen,
Thank you so much for the above feedback.
It is my pleasure to be of assistance. Thank you.
Basani
Thank you so much for the above feedback.
It is my pleasure to be of assistance. Thank you.
Basani
Best regards,
Absa's reply09 Mar 2021, 15:55
Official
Dear Allen,
Thank you so much for the above feedback.
It is my pleasure to be of assistance. Thank you.
Basani
Thank you so much for the above feedback.
It is my pleasure to be of assistance. Thank you.
Basani
Best regards,