ZERO Feedback or Response

I have app**** for a retrenchment claim at the Credit Life from ABSA on 31 Aug'17. Heard nothing back from them. Went into a ABSA branch and they sent it again, as there was no claim reflecting on the system. I received a sms stating they received the claim and a consultant will get in touch with me....nothing happened. I called them again from a ABSA branch on Monday 9 Oct and they said there is a misunderstanding as it shows its been paid but ABSA statement verify my account is in arrears. And a consultant will contact me ASAP back...still waiting.

When they sell products to you, they phone you until you get fed up. But when you need them to sort out something, no one knows what is going on. Not responding to my emails either.