ZERO feedback or response
<p>I have been enquiring on Absa credit card facility about their travel insurance but later gave up after getting no reply whatsoever, now again I have been sending the same e-mail to contactcard@absa every day about the minimum payment enquiry(ref 779302) to which I also just get automated responses every time after initialy being informed in the automated response they will get back to me within 4 hours but in the latest automated responses it was changed to 48 Hours. Do Absa still have personel working in their credit card division or is this standard procedure from them to bluntley ignore all enquiries regardless! I hate to think what will happen if I should possibly have a ***** case on my credit card and realy reccon this to be absolute PATHETIC! </p>
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Replies (3)
Absa's replyOfficial
11 Apr 2017, 09:15Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your any Absa account/ ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply11 Apr 2017, 09:15
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your any Absa account/ ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
11 Apr 2017, 09:16Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your account number or ID number to enable me to log a formal complaint for you.
Regards
Claudette
Best regards,
Absa's reply11 Apr 2017, 09:16
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your account number or ID number to enable me to log a formal complaint for you.
Regards
Claudette
Best regards,
's updateReviewer Update
17 May 2017, 07:35I have had enough of your pathetic card division and will be leaving soon; look at my latest review filed on Hello peter to get reference numbers and ID.
's update17 May 2017, 07:35
Reviewer Update
I have had enough of your pathetic card division and will be leaving soon; look at my latest review filed on Hello peter to get reference numbers and ID.