Zero customer service spotted

<p>I decided to apply for a savings account at Absa bank and chose the online option, I was promised to get a call within 48 hours (it's been 72 hours and no phone call) </p> <p>I then decided to go into a branch where I waited for a consultant for about 30 minutes, there was 1 customer before me and there was only 1 consultant. The consultant in question comes out of his office to call the next customer and promptly tells me that after that customer he will be in a meeting and I should come back within 2 hours, I asked if there is no-one else to assist me and he says no, there's only the floor manager and she doesn't deal with customers