ZERO CUSTOMER SERVICE & NO HELP WHAT SO EVER!!!!

Right I dont know how many times I have to complain about this lack of service from ABSA. In the two years of having and using my credit card I have never missed a payment and I have paid the same amount pretty much every month for the last two years. Now all of a sudden I have only made parctial payments in the last two months as I never receive statements as I should and no one notifies me of any changes! When they try call its on a blocked number and when you answer either its blank for two minutes or they just hang up. When you call for assistance no one can ever help and they think they are all know it alls and never want to pass the call to a manager!!! I have VAF with ABSA near enough half a million and this is how they treat clients! ABSA have now affected my credit history by stating that I have not paid for two month which I have but not paid exact amount and the outstanding amount is R44 or something! SERIOUSLY guys... two years of never missing a payment and now you shut my account down and send it to collections without prior notice to your client!!! Terrible service and you can expect me to close all my accounts down over the next few weeks!!!