TD
Thandeka D

1 reviews | Active since Jun 2015

06 Sept 2016, 21:30

Zero customer service

<p> </p> <p>I app**** for a Absa credit card online and I was approved for R7500, I was asked to forward a copy of my id, prove of residents and my payslip.</p> <p>I forwarded the documents and explain that I do not recieved a payslip from my employer though I submitted my employment confirmation letter as I have done so in the past when I opened the Cheque account with Absa.</p> <p>Days passed I didn't receive no correspondence or phone call information and I went to my Absa branch in West Gate and spoke to Tshepo Ruele as he always helped me.<br />He called Absa card division and they confirmed everything with us.<br />.</p> <p>Few ahours after I left the bank I was called by Absa card division and I was assisted, I then recieved the second call to explain my monthly income. I did and Judith assured me everything was in order and she said i should wait for a call from the courier arranging my card delivery.</p> <p>Ever since I've been send from pillar to post and empty promises its all I've been fed.</p> <p>I'm here to share my disappointment and frustration. I regret moving to Absa, no customer service. </p> <p> </p>

0
Replies (2)
Absa
Absa's reply07 Sept 2016, 11:23
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

TD
Thandeka D's update14 Sept 2016, 18:55
Reviewer Update

Thank you so much for the great service and assistance. My card was delivered yesterday morning as promised. Thank you