Zero customer service

ABSA. ABSA. ABSA. Please remind me never ever to finance a car through you guys again. Every once in a while I like to make a lump sum payment towards the balance due on my vehicle. 1. There is no banking details on your statement (this is just a plain inconvenience). 2. EVERY SINGLE TIME, when I try to make these lump sum payments, I ask for a settlement letter so that I know exactly what is still outstanding at that point along with your banking details. AND EVERY SINGLE TIME, I do not get a prompt response until I log a complaint. GREAT CUSTOMER SERVICE GUYS REALLY. So here I am again. I asked for you banking details via email on the 5TH OF MARCH ALREADY. Received the generic response that a consultant will be in touch soon. ANd yet today on the 15th still no assistance. A few months ago I had the same issue. ABSA could not be more sorry at the time, but yet still does not care to enhance the experience the next time. CAN someone please forward me a settlement letter and your damn banking details so that I can make a payment.