JP
Jeanne P
1 reviews | Active since Sept 2017
15 May 2019, 18:09
Zero communication or feedback
I am trying to open a credit card with BA/ABSA. There is a glitch on the online application and I have phoned their customer services several times - ***. On each occasion the person I spoke to couldn't assist me and assured me that a "manager" would return my call. I am still waiting. This has been going on for a month now.
Today I was on hold for 34 minutes with no reply. Is this worth the while to use this facility? Is this a sign of things to come when one has difficulties with this card?
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Replies (2)0
Replies (2)
Absa's replyOfficial
16 May 2019, 10:52Good morning,
I am Basani Hlungwane and acknowledge receipt of your matter. We will be in touch soon.
I am Basani Hlungwane and acknowledge receipt of your matter. We will be in touch soon.
Best regards,
Absa's reply16 May 2019, 10:52
Official
Good morning,
I am Basani Hlungwane and acknowledge receipt of your matter. We will be in touch soon.
I am Basani Hlungwane and acknowledge receipt of your matter. We will be in touch soon.
Best regards,
Absa's replyOfficial
16 May 2019, 16:35Hi Jeanne,,
Your reference number to your complaint is C-***6. We will be in contact within the next 24hours. Thanks.
Your reference number to your complaint is C-***6. We will be in contact within the next 24hours. Thanks.
Best regards,
Absa's reply16 May 2019, 16:35
Official
Hi Jeanne,,
Your reference number to your complaint is C-***6. We will be in contact within the next 24hours. Thanks.
Your reference number to your complaint is C-***6. We will be in contact within the next 24hours. Thanks.
Best regards,