Zero client service

Just took vehicle insurance with Absa activate in the middle of June everything was smooth as it’s an online paperless thing,the commencement date was supposed to be on the 15 of June and the first debit order was supposed to be done on 1st of July as per email that was sent through to me.Absa Activate did not debit the premium as per their communication when I realised that they didn’t debit I called their callcentre which takes 30minutes to a hour to get through after trying several times for 2days eventually I got through to a guy called Khuselo Mbebe who promised to assist but didn’t the call got cut he never even bothered to call me back. Called again waited on the line for 45 minutes again got through to Khuselo again and told him that since they didn’t do their job of debiting the premium on the said date that was supposed to be done I want to change the commencement date of the cover to the 8th because now he was telling me about debiting a prorata and they monthly premium at the same time.I am not getting any joy from Absa Activate as a new client and I’m worried how it’s going to be at claim stage sent emails to Khuselo and admin box noone is responding till today . I regret moving my insurance someone needs to call me ASAP because now I’m worried that I’m driving around with a vehicle that doesn’t have the right cover ***