Zero action and communication

On the 1st of April I send two emails to *** and I resend one email on the 4th. For that whole week I did not get any response. On the 7th I get email that my enquiries were forwarded to the relevant department. Another week went no communication, only another email of a forwarding emails to the relevant department on the 11th. It has been exactly 2weeks without no one given a call or a response.

Ref: C-***9 Ref: C-***5

Does anyone know what they are doing at Absa.