“Zero accountability” from ABSA

I am a SA citizen but live very remotely aboard my yacht in the Caribbean. I recently visited an ABSA branch whilst in SA on vacation. Whilst there I enrolled for internet banking as I have no phone (only data) and live remotely. I specifically asked the bank representative to inspect their work, confirm that they had everything they required from me. They confirmed.

Now back in the Caribbean I try do my first transaction and *BOOM* locked out of my account as they needed a RNV details, whatever that means. No amount of communication with Absa via email , there have been many, can achieve a satisfying result for me, the client. “Just admit you didn’t serve me thoroughly, your agent forgot to get certain info from me despite my asking him to double check his work and now I am locked out until I, at a real Dollar based expense from me, have to provide stuff to you.” Absolutely shameless service Absa, you messed up, you fix it!! In life when you are right take pride, when you mess up client services, man up, take it on the chin and fix the situation. If you want a relationship with a bank that takes “Zero accountability” open an ABSA account.