RM
Renee M
1 reviews | Active since Nov 2018
12 Apr 2022, 05:59
Zepto ransomware attached to absa email
none of the email addresses published on various internet sites to complain about phishing and ransomware email attached to absa credit card statements are working. They are all returned with delivery failed messages. This is unacceptable. I was sent email from absa with ransomware and lost files. I lost more than a day of work and I am very upset. Crypto crime with zepto files are unrecoverable.
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Absa's replyOfficial
12 Apr 2022, 09:26 Dear Renee Marais Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
Absa's reply12 Apr 2022, 09:26
Official
Dear Renee Marais Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw