pS
patrick S

1 reviews | Active since May 2012

03 Nov 2020, 10:48

Yuck

I would like to share a very frustrating and annoying incident at absa. I closed my account today after 4 months. Their service is non existent. The charges are exorbitant. Their staff are ********* and lack the basics of ensuring a client is treated fairly. Their customer service e mail responses if you are lucky enough to get a response are dismal. In order to prevent being blacklisted and harassed by absa I decided to pay the 371 they billed me for the last 2 months when I did not even make a single transaction. Opened the account around July or August and been on e mail complaints since the end of August. I was livid to pay that fee but I did. I do urge you all to reconsider your services to a bank that is a filled with a bunch of ******* thieving gits. Would love to see them completely shut down

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Replies (1)
Absa
Absa's reply03 Nov 2020, 11:49
Official
Dear Patrick Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards, Daphne Le Grange Group Customer Care