Youth account MegaU innacesable.

So.. So far my experience of absa has been shocking. Opened two MegaU accounts for my children two months ago. Had to visit the branch twice to collect cards. Re-send fica documents even though all uploaded and accepted during the online process. Have deposited money into both accounts. But my children still have no way log into MegaU. Yet still get an sms monthly asking if they enjoyed the benefits from the previous month(which they have no way of accessing). Have promised call backs and follow up. Yet still in the dark...