Your urgent response is needed!

I have taken out a savings account at the Sandton city branch and was misled /persuaded by an agent to take out a cheque account in the month of February 2015. In the month of March 2015 I was charged an amount of R470.00 for one return debit order and I complained at your Industria branch and was advised to visist the branch where my account was activated which is Sandton city. Upon my arrival now being really frustrated with such a broad company that have such little dignity , I approached the branch and advised the lady working at the general queries desk that I have been over charged and request to cancel my account. Very *********** young lady could not assist me and referred me to the lady who initially opened the account 'WHAT IS THE DEFINITION OF CUSTOMER SERVICE' enough said. The agent confirmed that the card has been cancelled and in October I received a letter I am owing Absa R700 odd rands.<br> I did bring this attention to tej ombudsman Call me on ***