JR
Jaco R

1 reviews | Active since May 2016

02 Dec 2019, 15:49

YOUR SERVICE IS POOR THEN YOU HAND ME OVER FOR COLLECTIONS...

Regarding my personal and business account that was opend with ABSA, your service was so poor from the beginning that we never used the accounts now there is accounting fees outstanding and you have hand it over for collection. You can forget if you think i am going to pay for a service we never received. Go and have a look on your records how many times I tried to get the accounts fixed but every time there was a issue then i decided to stay where we currently are. Because at that stage you didn't had our business and the service was already extremely poor just imagine how much worse it would have got the moment we decided to move every thing to ABSA. Thats why I do not recommend anyone to move to ABSA! So contact your collections department and tell them you are the ones who did not do their work!

0
Replies (1)
Absa
Absa's reply03 Dec 2019, 13:13
Official
Dear Jaco
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
 
Looking forward to being of service to you. 
 
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd