Your money is not safe at Absa Bank

<p>I am absolutely shocked by the way I have been treated by absa. End of April’17 I noticed a few unauthorised debit orders that went off my account then I went to the Sandton branch to address the issue because reversing them online does not solve the issue.</p> <p>I was attended by a gentlemen by a name Kenosi Serero who logged on to my account and was unable to reverse the debit orders. He then asked for assistance from someone at the back office who came out to tell me that absa will have to investigate and that I will be charged R150 for every transaction………….I then told him that that is not going to happen because I do not know how these debit orders went off my account since there is no agreement in place.</p> <p>I then filled in an investigation form. A day later Kenosi sent me an email to inform me that the matter has been handed over to my branch. I then responded to him asking him to be more specific and give me details of the person assigned to the case. He never responded. I waited and nothing happened. How unprofessional!</p> <p>Only 2 days ago – 06/06/2017 I received a call from absa to inform me that they are unable to trace the companies that have been debiting my account and that they cannot promise that this will not happen again but if it does happen I must just reverse the debit orders online… guess what my account has been debited again!</p> <p>Is this a joke? Your staff is so unprofessional and I cannot believe that they take a security case so light! I am waiting for a formal report of the investigation and the return of the monies that have been debited.</p> <p>I am ready to change banking institutions due to this lack of service and I am pretty sure I will get platinum status service that I am paying for.</p> <p> </p>