Your immediate response would be appreciated ABSA

On the 29 of April I logged onto my ABSA account. I noticed R800 in accumulated services charges, feeling frustrated I called ABSA to close my account. I made a call to ABSA on the 29/04/2020 to pay off and close my account. The ABSA employee said I would have to pay it off first and then call to close my account. I logged into my internet banking profile but it did not work, thinking I had forgot my pin I phoned 5 different ABSA departments on the 29/05/2020 to change my pin, but found out my account had been closed? After my many hours of sitting on the phone calling different people-my account was then reactivated but showing a technical error, when I tried to do the transfer. I then called ABSA again and was transferred to the collections department and was then told my account has been handed over to the Attorneys. The number I was given to contact the Attorneys on does not even work! I am so disgruntled as no one phoned me to advise that my account was going to be handed over. I am now highly annoyed and do not want this to reflect badly on my credit score as I have been trying to pay this account off since the 29th of April. Please could someone help me to do the transfer from my credit card to my cheque account and close the account. This is now after I have sent 3 different emails to ABSA.