1 reviews | Active since Apr 2015
You won`t prosper with ABSA
<p>I refer to the call I made to ABSA Credit Card on 6th July 2017 at 11.33am. </p> <p>After holding on for over 10 minutes, finally reached the call centre with my query on my creditcard balance., which was around R600. I had been charged over R500 in interest. I asked how it was calculated. I was told it was because I had paid my account before the time!</p> <p>I have never heard anything more riduculous in my life!!! </p> <p>So i get penalised for paying my account before time?? I then asked to be put through to a Supervisor. Obviously cannot be reached. Then I was told it was because I had exceeded my limit the previous month and had not paid my full ballance on my credit card in one lump sum payment!!! </p> <p>When I asked the lady for her name, she then told me to hold on again for the Supervisor. I then dropped the call as I did not have airtime to add to the already 20 minute call. </p>
Dear Customer
Thank you for bringing this matter to our attention.
Please accept my sincere apology for any inconvenience we may have caused you, please can you provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please accept my sincere apology for any inconvenience we may have caused you, please can you provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
I have not received any feedback on this matter thus far.
I have not received any feedback on this matter thus far.
