You will be last

Firstly I would like to mention that my work does not allow me to sit on the phone to call centres. Secondly I asked my wife to phone for a outstanding balance as we entered Debt Counselling together and she pays the bill every month through her bank account. The lady at ***refused to give me the outstanding balance today in order for me to settle my account in full. NOW I will pay another creditor with the extra funds I have and leave you until the last.