You want me to FICA but you have no idea how to do it yourself

I have been trying for 2 months to get an account Fica'd. I have called numerous times, sent various emails and still have a frozen account. The response from the company regarding the documents that i provided that have to be certified, made it obvious that no-one even opened the documents since all documents were correctly certified. Call center agents talk about escalating it and a response within 48 hours, but then i have to phone back a week later only to find out that my previous engagement was not even on record. I've even been told to take my documents to an ABSA branch, only to be told by ABSA that they have no idea what to do with the documents. I sat and listened to the branch manager phoning Virgin Money, who told her that i just need to mail the relevant certified documents to ********** Something i have done twice already. How do banks still stay in business if they are this ***********.