You infirm? ABSA's attitude is deal with it.

I took my infirm sister to ABSA at Table Bay Mall today. Whilst some kind 50s aged lady kindly offered my sister to take her 2nd place in the queue. A fit young lady - first in the outside queue, all attired in cycle gear and with her bike - choose not to hear the exchange behind her so my infirm sister was forced to stand longer than what she should have to gain entry into the bank. Once there I requested the front desk lady to please organize for chairs to be put outside for infirm clients. I am not asking for preferential treatment for infirm/disabled people in the queue but - for heaven's sake - in dealing with numbers allowed into the bank at least provide sitting facilities outside of its doors to accommodate these clients. That kind of service is not rocket science. It is just plain logical - an attribute that was seriously lacking in your service today.