1 reviews | Active since Jan 2017
You get better service from a cardboard box .
<p>app**** for a virgin account early December, process was fast and easy up until they pick up my documents.Courier comfirm all of my documents and took photograph aswell.Recieved a email comfirming my documents, a email asking for my documents and one asking for only a proof of residents.called and emailed(just dont they takes weeks to reply when they say 4 hours) them to find out what was really wrong(they needed a non absa approved proof of residents).Send a new proof of residents in January they comfirm recieving it.Waited a week to try my card again still not working.Phoned them again and they sayed they dont know whats wrong, they will pass it to there superior.Waited a week again and now recieved a email saying the need my certified ID copy(which I all ready gave to them).Turn out they GOD ****ING LOST IT(how?).Now I have to go out of my way to get a new one.</p> <p> </p>
Thank you for bringing this matter to our attention.
Be assured that this is being dealt with and given urgent attention.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Thank you for bringing this matter to our attention.
Be assured that this is being dealt with and given urgent attention.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
