GW
Gerry W
1 reviews | Active since Apr 2011
25 Sept 2018, 14:09
You cannot trust them.
Obviously the staff in the Absa Call Centers are only going through the motions. After several calls to me in September they confirmed the final debit order of my Personal Loan was cancelled in order for me to do a manual EFT. I only owed a final R 1583 (give-or-take) then I was completely done. Woke up 6 days prior to the so-called-cancelled-debit-date only to find Absa debited my account with the amount of R 2821. What the hell????? I was polite enough to give them some time to call me back and explain, but 4 days later still nothing. Surely this cannot be legal. First they lie to me, then they take money which does not belong to them. I need someone to call me and explain. I refuse to speak to any specialists or Team Leaders! I will only speak to a Manager or I will go to the top of the chain if I have to. And I will do so! This is ridiculous. For all the grief you are giving me you should pay my final debit for me even! NOT ACCEPTABLE!
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Replies (2)
Absa's replyOfficial
26 Sept 2018, 11:50Dear Garry
Thank you for bringing this matter to our attention.
We sincerely apologise on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Best regards,
Absa's reply26 Sept 2018, 11:50
Official
Dear Garry
Thank you for bringing this matter to our attention.
We sincerely apologise on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Best regards,
GW
Gerry W's updateReviewer Update
26 Sept 2018, 12:34Hi Daphne. Thanks for your reply. I already gave all this information through on my initial emails sent Saturday morning already to 2 different email addresses for Absa - Ref ********** 6 was received. I am still waiting for a phone call since them or even a email reply. Like I said, it better be a Manager that phones me! I will be going the Social Media route if I have to. I am waiting. And I also do not want to hear stories of why it cannot be done, please just make sure this is looked into and I will wait for your response explaining what Absa has done to fix this matter and this ordeal.
GW
Gerry W's update26 Sept 2018, 12:34
Reviewer Update
Hi Daphne. Thanks for your reply. I already gave all this information through on my initial emails sent Saturday morning already to 2 different email addresses for Absa - Ref ********** 6 was received. I am still waiting for a phone call since them or even a email reply. Like I said, it better be a Manager that phones me! I will be going the Social Media route if I have to. I am waiting. And I also do not want to hear stories of why it cannot be done, please just make sure this is looked into and I will wait for your response explaining what Absa has done to fix this matter and this ordeal.