You are making life harder

So lately you took away sms notifications, and everything is on the banking app, which in a perfect world may have sounded nice, but in the real world this does not work. So frustrating, when paying and not being able to quickly reference the notification by just clicking the sms. Now you want me to login to the banking app, and HELLO it's loadshedding and cellular towers barely work, so logging in does not happen, now you are stuck...... and you hope they deducted the right amount.

The sms notification was a service we "paid" for, so why don't we get discount? Come on ABSA, you are letting your customers struggle with nonsense. Make life easier.