YOU ARE GETTING MY PASSWORD WRONG!!!!!!

My new computer has problems with "striata reader". I phoned customer service several times in June/July/Aug and eventually ABSA agreed to send my ct card statement in a pdf format with a password. I received the statement for Aug/Sep/Oct/Nov in .pdf format but it does not open with my password!!!!! I have reported this in excess of 10 times. I received replies such as "put your caps lock on" where my password is all numbers and many, many more unmentionable replies - even no replies. BUT STILL - I CAN NOT OPEN MY STATEMENT but they certainly expect you to pay your monthly amount - even though they are not keeping up to their end of the contract, namely to supply you with a statement - a statement which is accessible!!!!!!! Please for Pete's sake can someone find a permanent solution to this!!!!