Yet another Reason why you are considered a pathetic bank!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been trying for two months now to get a settlement amount on my student loan with this pathetic bank. After holding for a call for 30 minutes this morning some ***** call Ezra Swanepoel eventually picked up and could and would not help me. He keeps on telling me to visit a branch after I countlessly told him that I do not have the time nor patience to go and stand in a queue and receive pathetic service. I have more than once registered for email statements and still has not received that. If there is anyone out there that can please provide me with a settlement on my student loan so that I can pay the damn thing off and be done with this pathetic place, please do so as soon as possible.