Yet again terrible service from Absa

Item: Absa
Rating: 1
Author: Roxana P

I transferred funds from my depositor to a credit card account on my list of accounts last month - this credit card is not active and they don't allow me to remove from my list of accounts.and funds were taken. I sent an email to have these funds back to my cheque account amonth ago and no response. Terrible service. Can't wait to change banks!!

Helpful (0)

Replies (2)

Absa's replyOfficial

20 Apr 2020, 08:41

Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Absa's reply20 Apr 2020, 08:41

Official

Absa's replyOfficial

20 Apr 2020, 09:41

Dear Roxana

Kindly note that your ID number is invalid, please provide us with a correct one.
Also use the private reply for me to see the details.

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Absa's reply20 Apr 2020, 09:41

Official