Yet again ********** service ABSA

Here we go again with ABSA's ********** service. In December last year I had to prove that I have property insurance, which I do and e-mailed it through to them. They finally managed to link it to my account. I have just received an e-mail again to day advising that they need a copy of my property insurance AGAIN!!!!!!!!!! and I need to provide the proof before 1 June and I must provide this information within 15 days. How am I meant to do that when I only received the e-mail today 3 August.................. And how can it be my annual review when I sent proof in December. I need someone to contact me urgently. I truly cannot believe how inefficient your banking systems are. I think its time I take ABSA to the banking ombudsman. How can you honestly send out an email today asking for information by 1 June 2021