Yet again another pathetic service from Absa flash mobile

So after I have laid a complaint I received an email "saying that my matter is being attended to urgently" its day two again a consultant from the flash mobile call centre phoned me to send through my ID, bank statement and ATM slip to the WhatsApp number again. She also said that she will call me back I'm still waiting! I'm frustrated and seriously this is ridiculous to have one of Sa leading banks to render such a ****y service. Its unacceptable and having to wait three weeks for a reversal is pathetic!!!