Yes
Yes after being on the phone yesterday from 10.15 am till 3.30 pm.
Honestly ABSA is useless and I have my partner now also going to cancel his absa account and my sister in law as well with you guys. I struggle to earn a living yet you guys charge for every transaction and the most rediculous prices as well. I had to resubmit payment proof twice yesterday on the app which again cost me additional money as per stated on the app when resending proof of payment.
I have been with absa since I was 13 years old and not once have I received an email a phone call for all my years of loyalty to ABSA I am now 49. But boy let my credit card go over by R52. 00 then I get multiple sms and people from Absa calling to let me know I'm over my limit.
Honestly disgusted the way you treat the lower income people, just because we don't have that much money. We as lower income should be paying less on charges than higher income or very wealthy clients!!!! And due to this mix up on my account with my own money in it, I lost a sale of a great car I wanted to buy because no one in absa could explain why my payment did not want to go through to the dealership who I wanted to buy the car from. I will never recommend ABSA to anyone and u will always slate absa from now on. I have posted it on my Facebook page and all 2000 something followers can see and had people comment on how bad their service are from Absa as well, and how they have changed to FNB and or Capitec and could not be happier. And because of a glitch in the app and error on about 6 consultants and supervisors and team leaders all giving me different reasons as to why it would not work, from I needed to use my phone data and not wifi, to my airplane mode had to be switched off and on again in which cases none were correct. Or the fact that I cannot do an EFT TO ANOTHER BANK VIA MY CREDIT CARD!!!! WHY???? I also app**** for a new credit card about 4 months ago. As my old one expired. To be sent sms saying my card is at randridge mall branch countless times yet it was not everytime I went there, and the branch was closed.... As well as that the date on my new credit card is 09/2020 which means my new credit card expired and I cannot purchase anything if I swipe or tap yet the account is open till 01/2024???? Its the level of the employees you are hiring!!!
If ABSA wants to keep me as a client you guys better come up with a great package for me. If not I'm going to FNB in the next week as I'm still waiting for a matter to be resolved regarding my credit card and the transfer via EFT to this dealership of R5000.00 once that is resolved and I get phoned and told that it's resolved which I highly doubt absa will phone me and let me know. As I am still waiting for a matter of someone using my credit card to monthly buy thing in the cape Town area for 3 months even though I don't live there. I lodged a complaint and it was esculated and still after more than 1 and half years still no phone call or feed back. Yet the money was taken out of my account from a bicycle shop in the cape area even though I stay in Jhb
And as for my salary being cut by 2/3rds due to covid, I asked for help to cut payments on my credit cards and vasicalky no one got back to me even after 3 emails to absa regarding this.
I guess as I am white, it means sorry Mr Harris but f... Y.. We don't care!!!!
Now understand why I am so frustrated and upset.
Your email to me now say that as per our discussion on the phone that the matter had been resolved. IT HAS NOT BEEN RESOLVED! I SAID I AM CHANGING BANKS. THAT DOES NOT MEAN ANYTHING HAS BEEN RESOLVED! SO PLEASE FORWARD THIS TO HIGHER AUTHORITIES
IF I DO NOT HEAR FROM A HIGH UP AUTHORITY IN ABSA IN THE NEXT TWO DAYS EITHER VUA EMAIL OR PHONE CALL TO APPOLAGISE TO ME, I WILL WRITE A SCATHING REVIEW ON HELLO PETER AND ALL OVER MY SOCIAL MEDIA PLATFORMS ON WHAT I HAVE SAID IN THIS EMAIL.
Highly disgusted EV Harris
Show quoted text
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Thankyou for your response
Just to let you know Yolandi Viljoen has been phenomenal in the help she has given me. And I do commend her for that.
I am not complaining about her at all.
I am complaining about the other staff that passed me from pillar to post while I sat for over 4 hours on my cell phone at my cost (expensive). No one could give me answers except Yolandi
All the other people I spoke too said it was internet problems, or that I cannot pay another bank from my credit card, or that I cannot transfer more than R100 000.00 at a time with EFT... All sorts of nonsense.
My concern is that about 3 to 4 months ago I received a new credit card as my old one expired., yet this new card expire date is 09/20 its brand new! The account is still open as explained to me that is actually expires in the year 2024 yet on the card its say 09/20...small things like that, mistakes that make a person wonder if it's because of expiration date that payment did not want to go through.
Non the less I received so many sms saying my new debit card can be picked up at randridge mall branch. Went there several times to pick it up to find it closed due to covid and I had to take off each time at work and those 3 days I was not paid for by my work!!! Yet people working in the branch
I then contacted high up people in Absa and low and behold I got a phone call from randridge mall branch saying I can come fetch my card to once again get there and be given countless hassles by the security there that would not allow me in!!! Only to eventually go in and to be told my card is at the Northgate branch.
Now understand why I wrote to hello Peter
I lost a deal on a better car I wanted to buy 2 days ago due to me transferring 140 000 from my saving to my credit card and because it only reflects the next day or goes through the next day I lost the car I actually wanted even though the money was in my account.. If I had k own that it takes so long to show in my credit card I would never have done it and kept the money in my savings rather.
So yes that upset me as well
Another thing!!!
About a year and a half ago I had small amounts to some large amounts, well large to me as I don't make much money come of my old credit card at a place in Cape Town. if I recall correctly it was a bicycle shop. I then went into the Menlyn main absa branch and showed them the transaction s that went through on my credit card even though I am no where near Cape Town. I stay in jhb.
They said they will look into it and give me feed back and to this day, NO ONE! not one person has gotten back to me
Service you see.
It's amazing how Hello Peter got a voice from Absa to me from someone higher up
Once again I commend Yolande Viljoen she has been phenomenal
As for the rest pffffft!
And lastly. My debit order for my card comes off on the 10th of the month. Tired of getting sms saying my account is overdue cause the system sends out the sms on the 1st or whatever it is daily sms "reminding" me that my account is overdue!!!! It comes off on the 10th so it's not overdue!!!
And I have been a long standing client of Absa since I was 11, or 12 or 13 years old cannot remember exactly. Yet not one Thankyou or a phone call, sms or email thanking me for all my years of loyalty or even a reward for that or anything nice in any way. Yet I can say u guys have made a fortune out of me regarding fees etc on everything I do on my account. I litterally pay for everything!
I also emailed absa covid relief to help cut my payment on my credit card 3 times and only got an electronic response someone will be in touch and also never received a call or an email regarding this. Even though my salary has been cut drastically and me bei g such a long standing client I needed the relief and still do but no ABSA does not care or basically give a s..t!
So yes understand why I am going to close my account with absa after basically 36 years with being with your bank
I will now be switching to FNB for a once of monthly fee for all transactions of R150 for everything credit card included.
So yes if you do respect you clients, please tell Yolande what praise I have given her as she has been amazing and also if you as a person are honestly sorry about my experience? Give me a call on ***
E.V.Harris
Thankyou for your response
Just to let you know Yolandi Viljoen has been phenomenal in the help she has given me. And I do commend her for that.
I am not complaining about her at all.
I am complaining about the other staff that passed me from pillar to post while I sat for over 4 hours on my cell phone at my cost (expensive). No one could give me answers except Yolandi
All the other people I spoke too said it was internet problems, or that I cannot pay another bank from my credit card, or that I cannot transfer more than R100 000.00 at a time with EFT... All sorts of nonsense.
My concern is that about 3 to 4 months ago I received a new credit card as my old one expired., yet this new card expire date is 09/20 its brand new! The account is still open as explained to me that is actually expires in the year 2024 yet on the card its say 09/20...small things like that, mistakes that make a person wonder if it's because of expiration date that payment did not want to go through.
Non the less I received so many sms saying my new debit card can be picked up at randridge mall branch. Went there several times to pick it up to find it closed due to covid and I had to take off each time at work and those 3 days I was not paid for by my work!!! Yet people working in the branch
I then contacted high up people in Absa and low and behold I got a phone call from randridge mall branch saying I can come fetch my card to once again get there and be given countless hassles by the security there that would not allow me in!!! Only to eventually go in and to be told my card is at the Northgate branch.
Now understand why I wrote to hello Peter
I lost a deal on a better car I wanted to buy 2 days ago due to me transferring 140 000 from my saving to my credit card and because it only reflects the next day or goes through the next day I lost the car I actually wanted even though the money was in my account.. If I had k own that it takes so long to show in my credit card I would never have done it and kept the money in my savings rather.
So yes that upset me as well
Another thing!!!
About a year and a half ago I had small amounts to some large amounts, well large to me as I don't make much money come of my old credit card at a place in Cape Town. if I recall correctly it was a bicycle shop. I then went into the Menlyn main absa branch and showed them the transaction s that went through on my credit card even though I am no where near Cape Town. I stay in jhb.
They said they will look into it and give me feed back and to this day, NO ONE! not one person has gotten back to me
Service you see.
It's amazing how Hello Peter got a voice from Absa to me from someone higher up
Once again I commend Yolande Viljoen she has been phenomenal
As for the rest pffffft!
And lastly. My debit order for my card comes off on the 10th of the month. Tired of getting sms saying my account is overdue cause the system sends out the sms on the 1st or whatever it is daily sms "reminding" me that my account is overdue!!!! It comes off on the 10th so it's not overdue!!!
And I have been a long standing client of Absa since I was 11, or 12 or 13 years old cannot remember exactly. Yet not one Thankyou or a phone call, sms or email thanking me for all my years of loyalty or even a reward for that or anything nice in any way. Yet I can say u guys have made a fortune out of me regarding fees etc on everything I do on my account. I litterally pay for everything!
I also emailed absa covid relief to help cut my payment on my credit card 3 times and only got an electronic response someone will be in touch and also never received a call or an email regarding this. Even though my salary has been cut drastically and me bei g such a long standing client I needed the relief and still do but no ABSA does not care or basically give a s..t!
So yes understand why I am going to close my account with absa after basically 36 years with being with your bank
I will now be switching to FNB for a once of monthly fee for all transactions of R150 for everything credit card included.
So yes if you do respect you clients, please tell Yolande what praise I have given her as she has been amazing and also if you as a person are honestly sorry about my experience? Give me a call on ***
E.V.Harris