Year old Insurance Claim to hail damage!

We are totally shocked with the service of our home insurers ABSA. <br> We app**** for a claim almost a year ago and we have repeatedly tried to contact all of the contacts we were first given to require assistance regarding the fixing of our roof and ceiling from hail damage in Feb 2015!<br> My husband and myself have repeatedly tried to get assistance on this claim, phone calls, emails and even in person in the bank itself. Promises are made but never met.<br> I have even opened up another claim and that too has been ignored!<br> Assessors and builders to quote have come and gone but nothing has transpired!<br> The problem has now reached even further damage due to the summer rainfall and their poor response and service to sort this claim out. <br> My ceiling literally pours water down the wall! What do we have to do to get them to fix it?