xtremely Unprofessional Conduct and Incorrect Information from ABSA Legal

Title: Extremely Unprofessional Conduct and Incorrect Information from ABSA Legal

Complaint: My vehicle finance account is in arrears, which I fully acknowledge and have been consistently addressing. Every month, I have made my normal instalment plus an additional amount to reduce the arrears. Despite this, I received a WhatsApp message from a lady named Elize van Niekerk from ABSA Legal, who was extremely rude and unprofessional.

From the start, she provided the wrong account number, which I did not recognise, and therefore did not respond immediately. She then claimed the last payment received was in September, which is incorrect — I made a payment on Monday, and I provided her with proof of payment. She dismissed this and stated that because the payment was made via Capitec, she could not see it until Thursday and therefore had to “collect the vehicle.”

I explained that I have been in communication with multiple ABSA agents since August 2025, and as recently as 30 September 2025, where I confirmed I am expecting payments in October and November that will clear the arrears completely by 30 November 2025. During these conversations, no one mentioned a court order or repossession.

Elize informed me that there were “no notes or arrangements” on the system since August, which is completely false — I have call records and email correspondence confirming otherwise. Her tone was disrespectful, aggressive, and dismissive, and she provided incorrect and misleading information from the beginning.

I am doing my part by continuing payments and have an active arrangement in place. I do not deserve to be treated with such disrespect, especially when I am cooperating in good faith.

I would appreciate it if someone more professional and respectful from ABSA could contact me regarding this matter. I am willing to provide proof of payments, call records, and emails to support my complaint.

Kindly note:

Payments are being made monthly.

Additional amounts are being paid to reduce arrears.

Proof of payments and arrangements can be provided upon request.

I request that this matter be escalated to a senior consultant or manager who can review the account correctly and communicate professionally.