PJ
Pieter J

1 reviews | Active since May 2015

04 May 2015, 12:54

wucansellations is not able to solve my problem

Good day<br> <br> Please try to recapture the receive transaction as a refund.<br> Complete all your names and surname as per your account as the sender and the country will be - where the funds were send originally.<br> <br> Regards<br> Tried Ukraine, message from system ORIGINATING COUNTRY DIFFERS, same as last time. We are going around in circles, this is not the service I expect from you. <br> <br> Please resolve as a matter of urgency. It is your job to get my money back into my account. Would you like to spend 3 months of your time to get your money?<br> <br> WOW!!! then why tell me to use United States. I have tried to use Ukraine before and it does not work. I will try Ukraine again and if I am not successful I will send a letter that is not going to be pleasant.<br> <br> Dear Sir/Lady,<br> <br> <br> <br> I am highly frustrated just to get my money back. It is now 3 months since I tried everything! Who is going to pay the interest on my money?<br> <br> <br> <br> <br> As per your last mail I entered my details and the country where the money was sent to being the Ukraine, and your suggestion does not work, message from the \system"ORIGIN COUNTRY NOT FOUND.<br> <br> <br> Please resolve this as a matter of urgency. The Western Union system"""

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Replies (1)
Absa
Absa's reply05 May 2015, 09:43
Official
Hello pivj,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd