TS
Tintswalo S
1 reviews | Active since Feb 2018
05 Apr 2025, 11:42
WTH
I think some employees are not well informed about the company they work for, I went to the absa branch in Mall of Africa, I wanted to file a charge back and I was told I should call the ***** department since the transaction was done by with my card, I call the ***** departments and they tell me they don’t do that, they don’t assist with such .
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Absa's replyOfficial
07 Apr 2025, 09:56Dear Tintswalo Shilubane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply07 Apr 2025, 09:56
Official
Dear Tintswalo Shilubane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw