*** ABSA

Monese ? Said application approved(21st September Application) but branch must remove the hold on the application that the branch should have removed. However the branch consultant did not know how to do this. Now there is 2 applications and there is a complete mess up with everything. Marlene transferred us to Robin, Robin then dropped the call on myself and Monese(Credit divisions Agent). Monese attempted to call back and the line to myself also cut. I called back and asked to speak to Monese again, now all of a sudden they cannot find this agent anymore. I am so angry at absa for not being able to resolve their issues!!!!<br>