Wrongly Transferred
Friday, 21 March, 2025
RE: VIRGIN MONEY CARD: Acc No: ***91 1010
Kindly assist. I have paid R3 000,00 wrongly to my Virgin Money Card which was closed in 2021. This payment was done on 25 February 2025. I have notice the money is not back in my account. This is now a month later. How can this be resolve? See below.
Why wasn’t the money returned by ABSA bank to Standard Bank?
Kind regards
Lourens Claassen Cell
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Absa's replyOfficial
24 Mar 2025, 10:20Dear Lourens Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards Russell EdwardsCustomer Value Management
Best regards,
Absa's reply24 Mar 2025, 10:20
Official
Dear Lourens Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards Russell EdwardsCustomer Value Management
Best regards,