JM
Judith M
1 reviews | Active since Apr 2013
01 Aug 2020, 11:30
Wrongly debit
Terrible experience with absa, I app**** for a payment relief it was approved, but they kept on debiting money in my account, after a long fight with them another that, they credited back the 3 months payment, I thought it was over they handed me over to their collections saying that I owe them for 3 momnths, on top of that they debited thrise in my account. I want this whole mess sorted out
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Replies (1)
Absa's replyOfficial
03 Aug 2020, 14:06Dear Judith
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply03 Aug 2020, 14:06
Official
Dear Judith
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,